Kathryn Greenhill writes about the 2007 Edublog Award winners on her blog, Librarians Matter…
David Lee King posted about the use of the Meebo widget in the Topeka library catalog and then posted again about the responses to his post about using the widget. All interesting conversations.
A colleague of mine at work forwarded information about this to our reference librarians, but I just read about it on Jenny Levine’s blog: the idea of using Meebo’s IM widget in the library catalog to create a user-librarian interaction at the point of need. Our library has gone back and forth about using IM at the reference desk for years, without actually doing anything. We have a student population of mostly residential students, with no distance learning component at all. Never seemed like IM would be necessary in our library.
However, I can see the benefits of using IM or chat in the library catalog, even on a residential campus. Questions about using our library catalog are probably the second most frequent interaction at the reference desk, behind searching for journal articles. If students could chat with a reference librarian while they were having difficulties in the catalog, we could help the students at the point of need, rather than interrupting their research and having them come down to the main floor or over to the reference desk to ask a question. The Meebo widget could be a great solution.
Insightful post by Library Chic: the future of web services is NOT the library website. She dares speak the thought no one names. I’m not too sure librarians are ready to hear this, especially at institutions where they have spent lots of time (read: $$) invested in redesigning and assessing their websites. She makes some valid points about content being key and the design not so important. If we can embed our content directly in the users’ paths, does it matter if they ever come to our website? OR, is it more important that the user gets what they need and is the happier for it?
Today I am at RRLC, at a presentation by Sara Greenleaf of Hobart & William Smith Colleges. Sara’s presentation is available on SlideShare and is chock full of good resources on 2.0 technology.
This makes me think some more about trying to develop some staff and faculty training on 2.0 technologies; maybe with an Information Management twist.